PM Power Nuts and Bolts Session Schedule Here's what we cover over the next 12 months- the sessions. The following is a list of the delivery of the 22 sessions for 2017 in the order that they will be presented. If these change for any reason, you will receive notification by email. Sessions will be delivered live on a Thursday at 12:00 AEST (unless otherwise specified) and will then be available for members to view online. All registrants who have provided their email address with receive an email reminder and link to book into each session. IMPORTANT- Please note that some speakers/sessions/dates may change due to factors outside of our control. Please also note that to navigate around unforseen technical difficulties to deliver sessions live, some sessions may be pre-recorded ahead (teaching content). August Session 15- (Wednesday August 23rd, 12:00pm AEST) - Using Rent Control Letters, Scripts and Tools that Work! (Zero Tolerance Rent Control - Part 2) WARNING-these tools are ONLY for hardened serial late rent payers! This session focusses on using tools for effective rent control to counter your serial late rent payers. We supply you with a library of resources and tools that will convince them to pay, on time. We believe that if you’re going to send a letter, an SMS or phone someone who is constantly late in rent, your strategy MUST WORK! Get loaded with nine effective phone scripts to get results. Get access to a suite of 12 SMS texts that will make the phone ring. Get equipped with 8 zero tolerance letters that really get the attention of your ‘serial offenders’. Access our proven ‘Christmas’ letter, ‘8 reasons why moving house is more expensive than paying rent on time’, and our famous ‘Watch the mailbox…your termination notice is coming’ letters, plus much more. September Session 16- (Thursday September 7th, 12:00pm AEST) - Total Communication Works! (Effective Communication - Part 2) In this session we get right into tips, tricks, hacks and all things that will effectively improve your communication with clients and tenants. A great nuts and bolts communication feed for property managers! 19 ‘must-know’ email rules you need to learn and understand to become more effective. How to use auto-responders and message-banks effectively to set right expectations with owners and tenants. 15 unique and different ways to use SMS texts on the job. When and how to conduct add-value calls to delight your clients, and what you should discuss that’s highly useful to them. When to use the phone, email and SMS text for different communication situations and when to avoid them. Session 17- (Thursday September 21st, 12:00pm AEST) - Common PM Inspection Mistakes to Avoid! Covering all major inspection types, we deliver the mistakes to avoid and the pitfalls to navigate so you don’t have to make them too! Inspections are the main reason you leave the office, and in this session you’ll learn: Common mistakes when conducting open inspections and private viewings. Pitfalls to avoid when conducting the PCR/Ingoing/Entry, Routine and Final/Bond inspections. Issues to be aware of and avoid when outsourcing the different inspection types. October Session 18- (Thursday October 5th, 12:00pm AEST) - Identifying BIG Repair Issues, Reducing Danger and Keeping Tenants Safe (Repairs - Part 2) Delving deeper into repairs and maintenance we deal with big issues than can cause risk and problems for PM’s and their tenants. From safety issues to potential litigation and even problems than can cause death this is a repair risk management session, we access our photo library again in this visual and interactive session. Ten big repair related risks that can cause death and severe injury to a tenant, so you can identify and avoid them How to understand the difference between issues like wood rot and termites, salt damp and water damage, using our photo library. Session 19- (Thursday October 26th, 12:00pm AEST) - The Warning Signs of Bad Tenants If everyone applying for a tenancy was a great tenant there’d be no need for effective tenant selection and application processing. This session dives into the warning signs to look out for when processing applications and the subtle signs that your prospective tenants are in fact lying to you and are hiding a devious or poor tenancy past. The 9 subtle but obvious warning signs of bad tenants to look out for when meeting potential tenants at the application stage. Why your attitude will determine if you see a warning sign, or in fact miss it altogether! What to say when you check references, especially when dealing with suspected falsified references. View examples of falsified rent ledgers and identification and other useful documentation that exposes hidden poor tenant history. November Session 20- (Thursday November 9th, 12:00pm AEST) - How to Deal Effectively with Tradespeople (Repairs - Part 3) Tradespeople are vital partners in our success so we focus on your relationship with them and how to manage them better to ensure everyone wins. 5 big things tradespeople don’t like about working with PMs that you must know! How to effectively deal with the owner saying ‘I want three quotes please’. Ten key induction points when starting your relationship with a new tradesperson. Using a Tradesperson’s Handbook to induct your tradespeople. Hints, tips and keys that just work! Session 21- (Thursday November 23rd, 12:00pm AEST) - Tenant Induction Success and Adding more Value Tenant induction success goes beyond the time you spend with the tenant at sign-up. It all starts with the new tenancy confirmation once they’re approved. In this session we give you extra tips that add value to your induction to ensure that your tenant has more in-depth understanding and the right expectations from day one. How to create a comprehensive Tenant Handbook covering dozens of issues that can cause conflict. 50 plus things you can add to a new tenant gift hamper, and how to get the owner to willingly pay for the hamper cost. 10 top pet guidelines and rules to include in your lease or ‘pet lease’ agreement. How to easily create your own tenant induction video using simple software and send this to the tenant before you meet with them. December Session 22- (Thursday December 7th, 12:00pm AEST) - Reaching the Top 10%- Mastering PM The very best people in property management all have certain values and skills they have acquired that make them the top 10% of performers in the country. This session delivers the 21 skills, attributes and values you need to develop to join the prestigious ranks of success. If you do what successful PM’s do, you will achieve the success that successful PM’s enjoy, and your clients will refer you more business too! Understand how you can fast track being an expert simply using your driving time. Know the importance of goal setting and use mistakes, failure and complaints to succeed. Why your attitude is your greatest asset, and why training sets you apart from the average. Know the skills that the very best are mentored and coached with. January Session 1- (Thursday January 25th, 12:00pm AEST) - Mastering your Daily Agenda (Effective Time Management - Part 1) When you’ve got a ‘million things’ to do, you need to know; what you must do now, in five minutes time and what can wait - and then you must get them in the right order! In this session we give you the best 3 PM time management skills ever taught, allowing you to get 2-3 times more done faster and more efficiently than you ever thought possible. How to use our ‘Daily Task Manager’ effectively for your agenda. The power of prioritising your tasks when you’ve got a million things to do. Understanding the importance of focus to eliminate mistakes and issues that take 3-4 times more time to fix, than if they were done right the first time. How to ‘program’ yourself to become more effective and efficient with your time - even if you’re really bad at it. February Session 2- (Thurday February 8th, 12:00pm AEST) - Proactive Strategies - How to Avoid PM Conflict (Conflict Management - Part 1) A lot of conflict in property management can be avoided altogether once you understand the main causes of over 90% of it. In this session we reveal our three handbooks structure and equip you with the content pages so that you have all you need to design and write your own to educate and induct your owners, tenants and tradespeople and avoid conflict altogether. Why you need to induct and educate everyone in the PM process, to avoid issues and create right expectations. Get an in-depth look at the Property Owner’s Handbook, Tenant and Tradesperson’s Handbook, and how they can work for you. Techniques for induction and education, and even a new point of difference to impress new owners. Session 3- (Thursday February 22nd, 12:00pm AEST) - The BIG Ten PM Communication Issues and Complaints (Effective Communication - Part 1) Property investors have ten things they want their property managers to know. In this session we reveal what will make them happy and refer their friends - if you take notice of what they really need. We also explore the big ten complaints regarding communication that clients have about property managers and what you can do to avoid them. 10 things Property Owners and Investors want you to know. 10 BIG Complaints clients have about property managers and what you can do about it! Know what the ‘care factor’ is and how you can measure it in staff. How to ensure your personal presentation is communicating the right message. 12 different landlord types and how to effectively communicate with each of them. March Session 4- (Thursday March 8th, 12:00pm AEST) - Beating Stress, PM Burnout and Staying Mentally Healthy Burnout is overwhelmingly the biggest reason most property managers resign, causing unsustainable industry staff turnover. This session is a must to ensure a long and fulfilled career in property management. In this empowering session you’ll learn: The 26 dangerous health side-effects of stress, and why you must reduce your stress levels. Top tips to beating procrastination, overcoming worry and becoming more content. 7 great tips to switch off after hours so you can come back re-energised for the next business day. The 19 characteristics of what the best rental departments do to keep stress levels low. Session 5- (Thursday March 22nd, 12:00pm AEST) - Get Complete Time Control! (Effective Time Management - Part 2) Here we equip property managers with some of the best time management tips available for everyday property management in the trenches. You won’t find this PM teaching anywhere else! 10 tips to getting more tasks done faster in the office. 10 ways to eliminate office interruptions so you can get even more done. 10 tips to being more efficient on the road. 10 tips for effective appointment control so you stay in control of your agenda. 10 tips to keeping your workspace organised and efficient, for maximum productivity. April Session 6- (Thursday April 5th, 12:00pm AEST) - Overcoming Common PM Mistakes and Problems We learn by our own mistakes, but it's even better if we can learn from the mistakes of others. This is a good ‘all-rounder’ nuts and bolts session that everyone in PM can learn from. 13 worst habits property managers have, so you can avoid them. Top 10 biggest mistakes property managers make across the country. Using mistakes and complaints to become the very best PM agency in town. Receive a simple yet effective tool to monitor and leverage your complaints. Session 7- (Thursday April 19th, 12:00pm AEST) - The Warning Signs of Illicit Drug Production in Rental Properties In this session we delve into the dark underbelly world of illicit drug production at rental properties. For safety, you need to know the warning signs to watch for so you don’t unknowingly step into danger when conducting inspections. Know the unique danger and damage issues between methamphetamine and hydroponic marijuana production in rental properties. They both cause huge damage, but one is far more deadlier than the other. The 25 warning signs that you need to be aware of when conducting inspections that could indicate that your tenant is producing illicit drugs at the property. The 13 different signs neighbours might report that drug production and/or dealing is occurring at your rental property. Add-Value Session (subscribers only) (date to be advised)- The Crucial 12 Decontamination Steps of a 'Meth-Lab' Rental Property. Having a meth-lab drug bust in any rental property is a property managers worst nightmare. 'Ice' is now so prevalent on our streets and has become the drug of choice for many. Rental properties everywhere are being illegally used to produce it. The problems and clean-up costs associated are HUGE (up to $60,000), and you can't just send in your regular cleaner. You must send in the professionals. In this session we speak with Elias Bobrige from 'AUST Biocleaning' and go through every step required to render the property safe to rent again. This session is a MUST for every property manager. Know the 12 crucial steps involved right from police contact through to the decontamination process and the final step of getting the property declared 'legally safe'. Learn why some of your owners may not be covered by their Landlord Insurance Policy in the event of a 'meth-lab' clean up claim, and what you must do about it. Why your tenants, their children, their visitors and even you can become sick at the rental property if the clean-up isn't done properly. May Session 8- (Thursday May 10th, 12:00pm AEST) - Dealing with Difficult Owners and Avoiding Bad Business A major cause of burnout is the bad business that we bring into the rent roll all for the sake of ‘growth’. Avoiding bad business is all about growing a quality, profitable rent roll, one that everyone will be happy and proud to work in. It’s what you say ‘no’ to that will determine your rent roll quality success! 10 important criteria you must consider before you bring on a new management. The 6 irrefutable criteria of a ‘c-class landlord’ and why/how you could be earning around 25% per hour of what you would be with a ‘normal’ or regular management. 8 totally wrong property types that must be avoided that PMs sign up all the time. Tips and keys to predicting bad business and stressful situations before they occur. Session 9- (Thursday May 24th, 12:00pm AEST) - Making ‘the PM Ideal Week’ Work for You! (Effective Time Management - Part 3) The PM offices that master time management have a secret weapon - they all use ‘the ideal week’. Here we teach you how to structure it, what makes it work and the support you need for success. Why batching your tasks gets 2-3 times more done than spreading them through your day. Know and control the threats that can stop ‘the ideal week’ dead in its tracks. Top tips to making it work for maximum success. Examples of how other offices have structured their ‘ideal week’, so you can create yours. Get equipped with a template to create your own agenda for time management control and success. June Session 10- (To be announced) - How to Deal Effectively with Serial Late Rent Payers! (Zero Tolerance Rent Control - Part 1) WARNING - these strategies work. You will get complaints from those that don't want to pay on time! Developing the zero tolerance mindset, we deliver the very best techniques that deal with your serial late rent offenders head-on to avoid eviction and all of the associated costs and stress they bring. Either they pay on time or the tenancy changes, but do not to accept anything less. These techniques are proven to reduce your late rent list by at least 50% in a matter of weeks. Why your level of tolerance dictates how long your late rent list will be. Top 10 keys and strategies to zero tolerance rent control that just work. Best tips, and practices that will reduce your late rent list by at least 50% in 6 weeks. Session 11- (To be announced) - How to NOT GET SUED in PM! Managing Risk in PM- Part 1. We are in a litigation age when someone else is always to blame when something happens. You need to know how to identify and implement strategies to reduce your agency risk and not end up in lengthy, expensive, damaging and stressful litigation. The history of litigation, and why you’re more of a target in PM than other professions. Why lawyers target the property management industry and how you can avoid this. What is your ‘duty of care’? Understanding what legal ‘negligence’ is and what you must do to avoid it. Knowing what is misleading and deceptive conduct and how it applies to PM. Know everyday issues on the job and where you’re at risk. Session 11.1- (To be announced) - How to NOT GET SUED in PM! Managing Risk in PM- Part 2. Following on from Part One- we know explore in detail the different parts in PM where you're likely at most risk. Understand the seriousness of 'Privacy' and how it must be protected. Know the everyday risks we face on the job in and out of the office. Identify the key areas you may be at risk right now. July Session 12- (To be announced) - Re-active Strategies - Dealing with PM Conflict When it Occurs (Conflict Management - Part 2) Moving away from avoiding conflict strategies, we now focus on how to deal with conflict and issues when they occur. This session is a must for anyone who struggles with effective conflict management, or just wants to improve their skills to ‘put out fires’ quickly. 5 easy steps to diffuse angry calls quickly and effectively. 12 proven ways to handle complaints successfully. How to handle social media complaints and respond in the right way. Knowing the different types of issues we commonly get on the job, so you can avoid them. Session 13- (To be announced) - Managing Extreme PM Danger and Stay Safe! Dealing with the inherent dangers to property manager safety, we cover the more serious side to staying safe. Every now and again serious safety risks arise. What you do next will determine a safe outcome. The importance of listening to your intuition and identifying well in advance the warning signs of danger. 20 top tips property managers use to stay safe and alert others when sensing or experiencing danger. Ways to get, and stay safe. August Session 14- (To be announced) - Repairs to the Max! (Repairs - Part 1) Repairs can take up to 30% of a PM’s time, so you need to get it right! In this fast paced session we inject some fast strategies that’ll get quick and lasting results! 15 big mistakes PMs make when conducting repairs, so you can avoid them. Get a great list of what is an emergency repair, to give to your tenants and landlords. How to set up an effective after-hours policy so PM’s can switch off after-hours and relax. Photo time - we share dozens of photos from our repairs library with typical issues PM’s deal with all the time in a visual feast that is sure to spark some great interaction.